Frequently Asked Questions

Do I need insurance to rent a car?

We currently use Turo as our booking platform and insurnance will be included with the rental.

What kinds of payment does Prime Car Rental accept?

Turo accepts only the following payment methods issued in the primary guest’s name:

  • Most credit cards issued by major financial institutions, including American Express and Discover

  • Non-temporary debit cards with a Visa or Mastercard logo that are linked to a checking account. (Includes debit cards from online banks, such as Chime, Ally, and others. Doesn’t include reloadable debit cards such as Simple, Chase Liquid, or EDD)

  • Revolut card (No other prepaid cards)

  • Apple Pay on mobile devices in all locations

  • Google Pay on mobile devices in Canada and the US

How old do I have to be to rent a car from Prime Car Rental?

You must be at least 21 years of age to rent from us. You must not have any severe moving violations and/or DUI cases on your record. If so, there is a possibility your rental agreement and or reservation will be denied. If you are under the age of 25 you may inquire with us for more information.

Can I add another driver?

  • Guests can add up to eight additional drivers. 

  • Additional drivers must pass our verification process to be added to a trip. 

Can I cancel my reservation?

  • You can cancel most trips yourself without contacting Turo.

  • All cancellations are effective immediately

  • Once you cancel, you’re no longer authorized to receive or drive the car.

Fuel, Tolls, Driving Tickets, Towed Vehicles, Parking Tickets and Red Light Camera Tickets:

The refueling charge for a rental will be $5/gallon.

Tolls: Tolls are charged as a $15/day flat fee and are collected from the security deposit at the end of the rental period.

Driving tickets: Each driver is responsible for their own driving citation’s and driving tickets.

Parking tickets and red light cameras: The renter is fully responsible for any parking citations, and red light camera tickets during the rental period.

Towed vehicle: Any towing charges or damages incurred during the rental cycle will be deducted from the deposit and/or billed to the client.

The client can continue the rental after the charges are paid and the vehicle is released.

Can I return my car a day or more early?

We charge the full amount of the rental in advance or on the day of the rental. Once a vehicle is reserved we are not allowed to rent the vehicle during the days of your rental period. If you cancel early you will be given a credit for future rentals in the amount of days left during your rental period.

How many miles do I get?

It depends on the car you select: some come with unlimited miles, and others have a limit of 200 a day.

Can I get a car for just 1 day rental on Friday, Saturday and Sunday?

We have a 2 day minimum on weekends, and yes in the rental industry Friday is considered a weekend because the demand is considerably higher. However, we can offer a non guaranteed 1 day rental on weekends depending on availability.

Does Prime Car Rental deliver their cars?

We pride ourselves in providing an exceptional experience to our clients that rent our vehicles. We offer airport delivery and or delivery to other locations. The fee will depend on the distance and will include a flatbed curbside/front door delivery option.

At what times can you guys deliver / pick up my rental?

We are a 24hr service, which makes it easy for us to accommodate you on your ever changing schedule and those last minute trips. We can deliver or pick up your rental at no cost within our allowed locations within the hours of 10am (EST) – 8pm (EST). For deliveries or pick ups outside our normal operating hours we charge a $50-$250 surcharge that varies on location and distance.

How long does it take to get my car delivered?

We advise our clients to allow us a 1 and a 1/2 hour window to make deliveries.

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Why Choose Us!

Forget the long waits and hassles of traditional car rentals. We deliver your luxury vehicle directly to your chosen location, at the time that works best for you.

As a token of our gratitude, we offer an exclusive white-glove concierge service, providing smooth, in-person check-ins at your hotel or residence for a truly elevated rental experience.

About Us

We’re committed to offering a luxury car rental experience that’s seamless and designed just for you. Our vehicles are carefully selected to feel like your own, with no visible branding or rental markings. Every car is delivered spotless, with professional detailing that leaves every inch—right down to the leather—looking and feeling immaculate.

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Contact us!

Telephone:

+1 956-477-1963

Address:

224 N Mccoll Rd, Mcallen, TX 78501

Our business hours

Monday-Sunday: 8:00AM - 8:00PM

Prime Car Rental, All Rights Reserved, 2024